At SoWoody, each product is carefully handcrafted by skilled artisans. Since every item is unique, we value your satisfaction and have outlined our return and refund policy below.
1. Eligibility for Returns
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Returns are accepted only for damaged, defective, or incorrect items.
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To be eligible:
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You must contact us within 48 hours of delivery.
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The product must be unused, in original condition, and in the original packaging.
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Customized or personalized orders cannot be returned or refunded, unless they arrive damaged/defective.
2. Return Process
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Contact our support team at support@sowoody.com or call +91-XXXXXXXXXX within 48 hours of receiving your order.
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Share your order number and clear photos of the issue.
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Once approved, we will provide instructions for return shipping or arrange pickup (if available in your area).
3. Refunds
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Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping charges, customs duties, and taxes (if any) are non-refundable.
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In case of replacement, shipping of the new item will be free of charge (for domestic orders).
4. Exchanges
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We replace items only if they are defective or damaged.
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If you need an exchange, please contact us within the return window.
5. Non-Returnable Items
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Custom-made furniture, personalized designs, or items purchased on clearance/sale are non-returnable.
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Minor variations in color, texture, or finish are part of handcrafted products and are not considered defects.
6. Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank account or payment provider.
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Contact your bank/credit card company, as it may take some time before the refund is posted.
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If you’ve done all this and still haven’t received your refund, please reach us at support@sowoody.com.
7. Contact Us
For return or refund queries:
📧 support@sowoody.com
📞 +91-XXXXXXXXXX
🏠 SoWoody, Jodhpur, Rajasthan, India